qqff Privacy Policy — How We Handle Your Data

01 Who We Are

qqff is an online gaming platform operating at qqff.app, serving players primarily in Bangladesh. When this Privacy Policy refers to "qqff", "we", "us", or "our", it means the qqff platform and the team responsible for operating it.

qqff acts as the data controller for personal information collected through the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that processing is carried out lawfully and transparently.

If you have any questions about how qqff handles your personal data, you can reach our team through the support channels available on the platform at any time.

02 Data We Collect

qqff collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and in some cases from third-party services like payment providers. Here is a breakdown of the categories of data we collect:

You are not required to provide all of the above data to use qqff, but some data — such as identity and contact information — is necessary to create and maintain your account. Without it, we cannot provide the full qqff experience.

03 How We Use Your Data

qqff uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that go beyond what is described here. The main purposes for which qqff processes your personal information are:

• Account management — to create, maintain, and secure your qqff account.
• Identity verification — to confirm your age and identity as required by our responsible gaming commitments.
• Payment processing — to handle deposits and withdrawals via bKash and Nagad accurately and securely.
• Platform personalisation — to tailor your qqff experience based on your preferences and activity.
• Customer support — to respond to your queries, complaints, and requests efficiently.
• Fraud prevention — to detect and prevent fraudulent activity, money laundering, and abuse of the platform.
• Legal compliance — to meet obligations under applicable laws and regulations.
• Marketing communications — to send you promotions and offers from qqff, where you have consented to receive them.
• Platform improvement — to analyse usage patterns and improve the qqff platform over time.

04 Legal Basis for Processing

qqff processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance — processing is necessary to fulfil our obligations to you as a registered qqff player, including managing your account and processing transactions.
• Legal obligation — processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests — processing is necessary for qqff's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent — for certain processing activities, such as sending marketing communications, qqff relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Sharing Your Data

qqff does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable privacy standards.

• Payment providers — bKash and Nagad receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game suppliers — licensed game providers may receive limited technical data necessary to deliver game content and verify fair play outcomes.
• Identity verification services — third-party KYC providers may process your identity documents to verify your age and identity on behalf of qqff.
• Legal and regulatory authorities — qqff may disclose personal data to law enforcement or regulatory bodies when required by law or in response to a valid legal request.
• IT and infrastructure providers — service providers who support qqff's technical operations may have access to data as part of their service delivery, under strict confidentiality agreements.

06 Payment Data

When you make a deposit or request a withdrawal on qqff using bKash or Nagad, the transaction is processed directly through those payment providers' secure systems. qqff does not store your full mobile banking credentials, PIN, or passwords at any point.

qqff retains a reference to your registered payment account number and a record of transaction amounts and timestamps. This information is used to verify transactions, process withdrawals to the correct account, and comply with financial record-keeping requirements.

All payment-related data stored by qqff is encrypted and access is restricted to authorised personnel only. If you believe there has been an unauthorised transaction on your qqff account, contact our support team immediately.

07 Cookies and Tracking

qqff uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit qqff.app.

The types of cookies qqff uses include:

• Essential cookies — required for the platform to function. These cannot be disabled without affecting your ability to use qqff.
• Session cookies — temporary cookies that keep you logged in during your qqff session. These are deleted when you close your browser.
• Analytics cookies — help qqff understand how players navigate the platform so we can improve the experience. Data collected is aggregated and anonymised.
• Preference cookies — remember your settings and preferences so you don't have to re-enter them each visit.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the qqff platform. qqff does not use third-party advertising cookies or cross-site tracking technologies.

08 Data Security

qqff takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and qqff.app is protected using TLS encryption.
• Personal data stored on qqff servers is encrypted at rest using AES-256 encryption.
• Access to personal data is restricted to qqff staff who need it to perform their job functions.
• qqff conducts regular security reviews and vulnerability assessments of our platform infrastructure.
• Staff with access to personal data are trained on data protection obligations and confidentiality requirements.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect your qqff account has been compromised, please contact our support team immediately so we can take action.

09 Data Retention

qqff retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods qqff applies are:

• Account data — retained for the duration of your active qqff account, plus a period of up to five years after account closure to meet legal and regulatory requirements.
• Transaction records — financial transaction data is retained for a minimum of five years in accordance with anti-money laundering regulations.
• Identity verification documents — retained for the period required by applicable KYC and AML regulations, typically five years from the date of verification.
• Support communications — chat logs and email correspondence are retained for up to two years to assist with dispute resolution and service improvement.
• Marketing consent records — records of your consent or opt-out preferences are retained for as long as they are relevant to our marketing activities.

When data is no longer required, qqff securely deletes or anonymises it so it can no longer be linked to you as an individual.

10 Your Rights

As a qqff player, you have rights over your personal data. qqff is committed to honouring these rights promptly and without unnecessary barriers. Here is a summary of what you can ask for:

To exercise any of these rights, contact qqff support through the live chat or visit our FAQ page. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

11 Children's Privacy

qqff is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on qqff or attempt to use the platform in any way.

If qqff becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on qqff, please contact our support team right away so we can investigate and take action.

12 Policy Updates

qqff may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify registered players via email or an in-platform notification.

The updated policy will always be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically to stay informed about how qqff protects your privacy. Continued use of the platform after an update constitutes acceptance of the revised policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how qqff handles your personal data, our support team is available 24 hours a day, 7 days a week. We take privacy enquiries seriously and will respond promptly.

You can reach qqff support through the live chat feature available on every page of the platform. For data-related requests, please have your registered mobile number ready so we can verify your identity before processing your request.

You can also find answers to common questions on our FAQ page. For account-specific privacy concerns, live chat is the fastest way to get a response from the qqff team.